CUSTOMER STORY

How Attune automated loss run
requests in 5 weeks

Responses that used to take days now happen in seconds. Here's how Attune replaced their BPO with Unitary Virtual Agents — and what their ops team said about it.

Download the full case study
99%+
automation rate
+19%
broker satisfaction
50%+
cost reduction
5 weeks
from signed to live
Attune company logo with stylized turquoise starburst design to the left of the word 'attune' in lowercase dark letters.

“What we’re able to do with Unitary isn’t just automating workflows, it’s laying the foundation for the next version of Attune.”

Michael Guity
Back Office Team Manager, Attune
HOW IT WORKS

Designed for the complexity of insurance

Virtual Agents log in to your tools and follow your exact existing processes. No tech integrations, no process change, so you can start automating in weeks.

Works directly in your tools, including legacy systems

Virtual Agents log in with standard credentials and navigate your systems just like a human, delivering fast results with no integrations or tech changes needed.

Learns your specific workflows, no process changes required

Virtual Agents follow your exact processes, getting automation up and running fast without any workflow changes or disruptions.

Handles complex reasoning and logic

Virtual Agents can handle complex reasoning tasks with multiple steps and complex logic branches, including synthesising many pieces of data and making decisions against a policy or guidance.

Human-level accuracy, contractually guaranteed

When a task requires human judgment, Virtual Agents escalate to experts, for contractually-guaranteed human-level accuracy across the workload.