Virtual Agents: The simplest, lowest risk way to automate repetitive manual work

Robust AI agents that handle manual work for insurers and online marketplaces, directly in their tools.

Automate complex
workflows end-to-end
Deploy fast with zero engineering effort or process changes
Human-level accuracy,
contractually guaranteed
HOW IT WORKS

Automation that works the way you do

Virtual Agents log in to your tools and follow your exact existing processes.
No tech integrations, no process change.

Works directly in your tools

Virtual Agents log in with standard credentials and navigate your systems just like a human, delivering fast results with no integrations or tech changes needed.

Learns your specific workflows

Virtual Agents follow your exact processes, getting automation up and running fast without any workflow changes or disruptions.

Handles complex reasoning and logic

Virtual Agents can handle complex reasoning tasks with multiple steps and complex logic branches, including synthesising many pieces of data and making decisions against a policy or guidance.

Escalates to human experts when needed

When a task requires human judgment, Virtual Agents escalate to experts, for contractually-guaranteed human-level accuracy across the workload.

See it in action
RESULTS FROM OUR CUSTOMERS

Measurable impact in 4 weeks — with zero upfront cost

Our customers see significant cost reduction from day one, high automation rates, and a measurable increase in CSAT from clearing backlogs and processing tasks faster, 24/7.
With no implementation or setup fees, you only start paying once results are delivered.

80-100%
automation rates

On complex, multi-step processes

50%
cost reduction

On day one

19%
boost in CSAT

Directly linked to processing tasks faster

INDUSTRIES & USE CASES

Automation built for commercial insurers and online marketplaces

MGAs
Automate MGA use cases including:
  • Submissions intake and data ingestion
  • Post-bind processing
  • Triage and indexing of documents and requests
Brokers
Automate brokerage use cases including:
  • Client onboarding and application ingestion
  • Premium, tax and collections processes
  • Carrier reporting
Carriers
Automate insurance carrier use cases including:
  • Renewals and mid-term adjustments
  • Compliance and bordereaux reporting
  • Policy administration
Marketplaces
Automate online marketplace use cases including:
  • Content moderation
  • Sellers & businesses verification
  • Fraud detection
Trusted by top-performing operations teams worldwide

Maximum impact, zero implementation risk

Zero upfront costs, only pay when it works

Automation without the gamble: pay only once results are delivered with outcome-based pricing that scales with you.

No setup fees or hidden costs
Pay per task with outcome-based pricing
Non-linear cost scaling as you grow
Measurable impact from day one

See measurable results from day one with industry-leading automation results, backed by contractual SLAs.

Cut operational costs by 50%+
Process critical tasks faster, 24/7
Boost customer satisfaction
Enterprise-grade reliability

Deploy with confidence knowing your automation meets the highest security and accuracy standards

Human-level accuracy contractually guaranteed
Enterprise-grade security
ISO & SOC 2 certified
Substack logo
“Choosing Unitary was a game-changer for Substack. Their Virtual Moderator tech gives our team superpowers. We’re able to uphold the standards and integrity of our platform with more speed and confidence.”
Trust & Safety Leader
Substack
THE UNITARY DIFFERENCE

The most robust automation solution

Alternative approaches
Most solutions can only reach limited levels of automation. They can’t handle complex reasoning, demand constant upkeep, and break when tools or workflows change.
Unitary Virtual Agents
Virtual Agents deliver comprehensive automation with enterprise reliability, handling complex reasoning tasks with zero maintenance overhead.
RPA

Can only automate simple “if this, then that” tasks

Lengthy setup and brittle to workflow or tool changes

Unitary

AI-powered, so can handle complex tasks involving human reasoning and nuanced logic

AI with built-in guardrails, designed to operate reliably at scale with complete predictability, backed by SLAs

Generic AI agent models

Improvises each time, with errors compounding, making them unsuitable for robust automation at scale

Unitary

AI with built-in guardrails, designed to operate reliably at scale with complete predictability, backed by SLAs

Workflow builders

Onus is on customer to codify workflows

Optimised for process steps but only basic technology for automating human reasoning tasks, with no infrastructure to guarantee human-level accuracy

Unitary

Automatically codifies even the most complex workflows from any input

Designed for maximizing automation of complex reasoning tasks:

  1. AI that knows when it’s human-level accurate, and escalates when it doesn’t.
  2. Human-level accuracy, contractually guaranteed, with full visibility
  3. Automation rate continually increases as Virtual Agents learn from human decisions
Specific AI tools

Narrow focus, only works for certain tasks

Requires you to change your processes or tools

Can’t handle 100% of the job, leaves you to manage human escalation

Unitary

Can be deployed across your entire business

Follows your exact processes in your tools

Combines AI with humans-in-the-loop to complete the full workload

In-house builds

Large effort and risk before value

Requires major tech transformations before you see results

Unitary

Spend nothing before proving value, prove value in 4 weeks

Zero tech overhaul required; automates processes as they are

Start automating fast and grow
with confidence

See how Unitary’s Virtual Agents can transform operations, improve
productivity, and power safe, sustainable growth.
Book a demo