Replace manual effort with Virtual Trust & Safety Agents
Hire a blended team of AI agents and expert humans for manual trust & safety tasks. Get fast responses and radically better costs, but keep human-level accuracy. All with zero engineering integration.
Specialist AI agents that can perform complex manual tasks directly in your tools, with expert humans stepping in where needed
Pay per task not per agent. Get >30% cost savings on day one, then unlock lower costs as volume grows.
Pay only for what you use - no more worries about forecasting or wasted capacity.
As the AI agents learn from our feedback loop of expert T&S agents and AI engineers, they fully automate more and more cases, bringing exposure time down from hours to seconds and operating 24/7.
Customers see more than 60% of manual tasks automated within the first three months.
We commit to and deliver an accuracy SLA, reporting transparently and leveraging in-house policy and enforcement expertise.
AI agents only auto-action when they are extremely confident, and our expert humans step in wherever needed.
Get started with zero engineering effort or integration.
Virtual Agents operate in all of your tools exactly like humans. They just need a login.
Virtual Trust & Safety Agents
Virtual Trust & Safety Agents take on whole tasks, bringing Unitary humans in where necessary to give you domain expert accuracy for all cases. All they need is instructions and a user account.
Ensuring reviews align with platform standards
Checking and approving listings
Vetting sellers, including validating their documentation
Customising and sending email or message macros to users
Investigating reports and handling appeals
Enforcement actions and communications in your tools
A totally new business model
AI solutions don't do the full job, leaving you to work out how to combine them with humans.
BPOs are incentivised to stay inefficient, and they aren't incentivised to be accurate.
Separate AI and human tools are too siloed to benefit from a fast feedback loop.
An all-in-one solution that’s incentivised to be fast and accurate. Fast feedback loops mean more automation more quickly.
Substack
Choosing Unitary was a game-changer for Substack. Their Virtual Moderator tech gives our team superpowers. We’re able to uphold the standards and integrity of our platform with more speed and confidence.