Powering the back office for online marketplaces
Scale customer operations, trust & safety, and moderation workflows with Virtual Agents built for high-volume marketplace complexity.
Designed to handle the complexity of marketplaces. Implemented with ease.
Unitary’s Virtual Agents work across your existing tools to automate high-volume, operational workflows while keeping your teams in control.
Virtual Agents operate your existing systems through the front end, with standard user logins. They can operate across internal tools, admin panels, queues, inboxes, and more — without APIs or custom integrations.
Automate multi-step tasks across trust & safety, customer operations, seller support, and moderation. Virtual Agents can review context, apply policies, take action, and document outcomes consistently across thousands of cases.
Virtual Agents automatically escalate uncertain, sensitive, or high-risk cases to your team. You choose where human review is required, from targeted exception handling to approval steps on every workflow.
We document your workflow, configure your Virtual Agent, connect to your tools, and launch with measurable outcomes. Start with one workflow, prove value quickly, then expand across your operations.
Automate marketplace workflows end-to-end
Unitary’s Virtual Agents can learn and complete marketplace workflows as your teams do today, across multiple tools, policies, and systems.
Review listings, images, descriptions, and user-generated content against marketplace policies.
Detect and review suspicious accounts, spam, scams, bad actors, and account takeover signals.
Review purchase proofs to ensure legitimate reviews and ensure reviews align with platform standards.
Triage high-risk activity, gather context, and escalate cases that need specialist judgement.
Classify, prioritise, and route incoming customer or seller requests to the right next step.
Gather evidence, summarise cases, and prepare recommendations for human review.
Review documents, check account details, and support seller approval workflows.
Review completed cases against policy, process, and customer experience standards.
“Unitary has allowed us to simplify our process and automate all the small tasks and checks that moderators were doing before, so we can focus on the parts of the process where human judgment and connection matter most.”
Results from our marketplace customers
5X
78%
7%
Start automating fast and grow with confidence
productivity, and power safe, sustainable growth.