PRODUCT

Virtual Trust & Safety Agents

Replace your manual effort with a blended team of AI agents and expert humans that work directly in your tools with no engineering integration.

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Cost reduction

Get the cost benefits of automation from day one

Respond to harmful content in seconds

Continuous improvement means more tasks are automated daily, and response times come down

Human-level accuracy

Maintain human-level accuracy throughout

THE UNITARY DIFFERENCE

You can think of us like a totally new kind of BPO

BPOs / manual teams
Unitary
Response time
Slow, vulnerable to traffic spikes

Slow, expensive to run 24/7 and vulnerable to traffic spikes

Faster responses

Continually gets faster as more decisions are automated, delivering responses in seconds round the clock

Cost
Expensive, scales linearly

Expensive and scales linearly; constant forecasting challenges

Lower, more scaleable costs

Significantly cheaper on day one, then more so as volumes grow. Pay per task, so no wasted capacity

Accuracy
Error-prone

Not properly incentivised; feedback cycles are slow and error-prone

Better accuracy & consistency

Commits to and delivers an accuracy SLA. Independent QA and transparent reporting. Expert human moderators optimised by engineers. The consistency of software.

Change management
Complex & time-consuming

Messy and time-consuming change management

Seamless change management

Same day policy changes. Proactively suggests policy adjustments and flags new trends.

Wellness impact
High impact

Repeated exposure to harm and monotony

Reduced wellness impact

Vast majority is automated; expert moderators have varied and challenging role working to train AI

BENEFITS FROM DAY ONE

Get the cost savings and accuracy on day one. Automate the majority of decisions after the first month.

MONTH 1
Cost savings and human-level accuracy upfront

Unitary robots operate in your tools with zero engineering effort from you. Unitary humans make the decisions: we match your current accuracy, then beat it.

MONTH 2
AI agents take on more and more cases

By the second month, AI agents take on more and more cases. Average exposure time continuously comes down, and decisions get faster. Humans train agents, supervise, and step in where needed.

MONTH 3 & BEYOND
Continuous improvement

By month three, most tasks are automated, with automation levels continuously improving. Humans conduct continuous QA to ensure you always have domain expert accuracy

TECH

How it works

CONTINUOUS IMPROVEMENTS
Daily feedback loops maximise speed of learnings

We've created and honed a learning machine, designed to increase the portion of cases safely automated incredibly fast.

How it works
Fine-tuned LLMs

LLMs optimised with high quality data

Retrieval augmented

LLMs/VLMs improved with RAG using text and image embeddings

Automated daily retraining

For constant adaptation and fast automation

Constantly changing models

Seamlessly switch to best-in-class third parties

Proprietary multimodal models

Highly efficient filter and detection models for any content

AI agents optimised for T&S

AI agent models that can do multi-step tasks in your tools

HUMAN-LEVEL ACCURACY
Sophisticated specialist AI handles complex tasks with high accuracy

Unitary’s sophisticated specialist AI combines advanced techniques for optimal performance and adaptability.

COST REDUCTION
A pipeline of models optimise cost, speed and accuracy

We automate via a combination of models, allowing us to minimise cost and exposure time whilst maintaining human-level accuracy.

Cost Reduction
CASE STUDY

Substack

Choosing Unitary was a game-changer for Substack. Their Virtual Moderator tech gives our team superpowers. We’re able to uphold the standards and integrity of our platform with more speed and confidence.

Trust & Safety Leader
Substack

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Find out more about Virtual Moderators and what they could do for you
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